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Accolade Support empowers small and medium-sized businesses to provide a superior solution for both their potential and current customers, starting as low as $0.20 an hour for 24/7/365 phone support.  Whether you already have your staff taking your calls and you wish to supplement them, or you want to send us 100% of your calls, Accolade Support is ready to be a significant contributor towards your business success.

We have three customizable models designed for small- and medium-sized business call volumes.

These models are:

• 100% Shared Support – All calls are sent to Accolade Support, freeing up your staff for core competencies.
• After Hours Support – Providing agents to take your calls when your offices are closed during after hours and holidays.
• Overflow Support – Helping your current team during spikes and seasonal call volume increases by taking calls when all of your team members are taking other calls.
  

100% Shared Support

Accolade Support provides small businesses with shared agents on any customizable schedule, or a 24/7/365 basis.  Callers hear your custom recorded greeting, and our agents answer with your company name and custom call script.  Our shared agents are highly skilled, and are trained to take calls for other companies as well.





After Hours Support

Many companies don’t provide evening and weekend sales, customer service, or technical phone support because the lower call volume doesn’t justify the associated staffing costs.  Meanwhile, these companies also lose customers to larger competitors who DO provide more open hours, or 24/7/365 services.  Accolade Support after hours support makes it affordable and profitable for companies to compete with larger competitors, and avoid losing potential sales.





Overflow Support

Calls rarely come in an even pattern on any given day, or seasonally.  Staffing for the maximum number of calls a company may receive at its peak call volume is not cost-effective.  The alternative option of having callers experience high wait times, or getting voicemail, can result in lost sales and upset customers.  Overflow support provides your company with additional agents during peak call volumes at a fraction of the cost it takes to staff for sporadic call spikes and seasonal call volume. 




Whatever your need, we have the right solution for your company.

These are just some of the customizable models we use to empower small and medium-sized businesses to grow.  Down the road, when your call volume grows significantly, there are other, more robust support models that are better suited for higher volumes.  Accolade Support can provide dedicated support agents that will exclusively handle your calls.  We can also utilize the power of shared support as your call volume and sales continue to grow to move you into hybrid support.  Hybrid support consists of a team of dedicated agents exclusively taking your calls, with calls going to shared agents only during call spikes, when all dedicated agents are busy assisting other callers.

We are here, ready to help you save money while growing your business.

Service plans start at just $149/mo.

Call us today at 1-800-673-9298!

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