Accolade Support is ready to meet your customized needs.
We have three service models designed for
These models are:
- Dedicated Support - agents exclusively taking your calls.
- Shared Support - agents taking your calls along with calls from other companies.
- Hybrid Support - combines the benefits of both Dedicated Support and Shared Support.
Dedicated Support Model
For companies with higher call volumes, or those that require unique skill sets, Accolade Support offers dedicated support agents. These dedicated agents handle your calls exclusively and are scheduled to meet your specific call volume patterns.
Shared Support Model
For companies with projects or products that produce lower call volumes, Accolade Support offers shared support agents. These shared agents handle your calls, as well as calls for other companies. All callers are greeted with a custom recording, and our agents answer with your custom script, creating a seamless and low-cost solution.
Hybrid Support Model
Accolade Support offers a hybrid model, our premium offering, which combines the benefits of both dedicated and shared support. Calls are always presented to the dedicated agents first. During call spikes, when the dedicated agents are all busy on the phones and additional calls come in, these calls would go to a pool of skilled shared agents instead of waiting for the next available dedicated agent to finish his or her call. These shared agents are trained to handle your calls as back-up, in case of busy periods, or when your dedicated agents attend product meetings, on-site visits, etc.. Shared agents can also be utilized to enable 24/7/365 support, filling in during low call volumes on weekends and evenings, at the lowest possible rates.
Comparison Chart
These are just some of the benefits of each model:
Accolade Support provides seamlessly integrated services with flexible plans to meet the dynamic performance needs of enterprise-level organizations. We can meet and exceed the requirements of almost any organization, while enabling significant savings and an increased focus on core competencies. Contact us today to discuss the many ways Accolade Support can empower savings, increased sales, and customer success.
Call us today at 1-800-673-9298!
